Privacy Policy

Effective Date: 28-6-2023

Thank you for choosing TherapyOnline.co.za . We are committed to protecting your privacy and providing a secure online therapy experience. This Privacy Policy outlines the information we collect from you when you use our website, how we use and protect that information, and the choices you have concerning your personal data. By accessing or using TherapyOnline.co.za, you consent to the practices described in this Privacy Policy.

Information We Collect

a. Personal Information: When you use TherapyOnline.co.za, we may collect personal information such as your name, email address, contact number, and other identifying information you voluntarily provide when creating an account or communicating with us. We may also collect financial information such as bank account information

b. Health and Medical Information: To provide online therapy services effectively, we may collect health and medical information, including but not limited to your medical history, symptoms, treatment goals, and other related details you provide during your therapy sessions.We may also collect medical aid numbers and names.

c. Technical Information: We automatically collect certain technical information when you use TherapyOnline.co.za, such as your IP address, browser type, device information, operating system, and usage details. This information helps us analyze trends, administer the website, and improve user experience.

d. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and collect information about your preferences. You can manage your cookie preferences through your browser settings.

e. Personal information you share with either therapyonline.co.za or the psychologist you have a personal session with. This could be Whats AP messages, sms messages etc

Use of Information and Sharing of Information

a. Provision of Services: We use the information collected to provide our online therapy services, including scheduling appointments, connecting you with therapists, and facilitating secure communication.

b. Personalization: We may use your information to personalize your therapy experience, tailor the content and recommendations, and improve the effectiveness of our services.

c. Communication: We may use your contact information to send you administrative and promotional communications related to our services. You can opt-out of promotional communications at any time.

d. Research and Analytics: We may use aggregated and anonymized data for research purposes, statistical analysis, and improving our services. This data does not identify you personally.

e. Legal Compliance and Protection: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We also reserve the right to protect our rights, safety, or property and that of our users.

f. When you register on our website we will send you numerous email. Emails to provide you with a password and username in order to access your dashboard. Emails to change password or re-schedule appointments. Emails to confirm your appointment and provide you with a meeting link

G. We may disclose your personal information upon a sale or transfer of therapyonline.co.za and/or all or part of its assets, your personal information may be among the items sold or transferred.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. This website is backed up daily. We also use a 3rd party firewall to protect your information to the best of our ability

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The Information you provide is stored on a wordpress website hosted at a 3rd party hosting provider.

Third-Party Services

TherapyOnline.co.za may contain links to third-party websites or services that are not operated by us. We have no control over the content, privacy policies, or practices of these third-party sites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.

Children’s Privacy

TherapyOnline.co.za is intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take appropriate steps to remove the information.

Your Rights

You have the right to access, update, correct, or delete your personal information. You can exercise these rights by contacting us using the contact details provided below. Please note that we may need to retain certain information for legitimate business purposes or as required by law.

Storing of information

We store all your information on a WordPress website hosted at a 3rd party hosting company.

9.Changes to the Privacy Policy

We may change this privacy policy. Any updated versions of this privacy policy will be posted on our website.

10.Cookies Policy

This Cookies Policy explains how TherapyOnline.co.za (“Website,” “we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit or use our website. By accessing or using TherapyOnline.co.za, you consent to the use of cookies as described in this Cookies Policy.

What are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to enhance website functionality, improve user experience, and provide information to website owners.

Types of Cookies We Use

a. Necessary Cookies: These cookies are essential for the proper functioning of the website and enable you to navigate and use its features. They are usually set in response to actions taken by you, such as logging in or filling out forms.

b. Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most frequently and any error messages encountered. This helps us improve the performance and usability of our website.

c. Functional Cookies: These cookies enable the website to remember choices you make (e.g., language preferences) and provide enhanced, personalized features. They may also be used to provide services you have requested, such as online therapy session preferences.

d. Advertising and Targeting Cookies: These cookies are used to deliver relevant advertisements to you and measure the effectiveness of advertising campaigns. They may also be used to track your browsing activities across different websites.

Third-Party Cookies

TherapyOnline.co.za may allow third-party service providers to place cookies on your device for various purposes, such as analytics, advertising, and social media integration. These third parties have their own privacy policies and may use cookies to collect information about your online activities across different websites.

Managing Cookie Preferences

You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies, including accepting or rejecting cookies, deleting stored cookies, and configuring cookie settings. However, please note that disabling or blocking certain cookies may affect the functionality and user experience of TherapyOnline.co.za.

Updates to the Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates. The “Effective Date” at the top of this policy indicates when it was last revised.

If you have any questions or concerns about our Privacy Policy or Cookies Policy, please contact us at:

Email: [email protected]

We will respond to your inquiries as soon as reasonably possible.